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Awards for Industry People
Customer Service Award sponsored by Mistral
- Winner, Gold Award: Julie Herbert, Carol Peters Travel
- Specially Commended: Miriam Kent, Crosskeys Coaches
- Specially Commended: Fiona Bucksey, Hythe and Waterside Coaches
- Specially Commended: Jacqueline Withey, Hythe and Waterside Coaches
Top UK Coach Touring Driver
- Winner, Gold Award: Adrian Waine, Pulham and Sons (Coaches)
- Winner, Silver Award: Frank Turner, BusyBus
- Winner, Bronze Award: Daryl Cooper, Shearings Holidays
- Finalist: Scott Law, Blacks of Brechin
- Finalist: Andy Snow, Carol Peters Travel
- Finalist: Justin Roberts, Crosskeys Coaches
- Finalist: Brian Davis, Motts Travel / Crusader Holidays
- Finalist: Graham Hart, Mounts Bay Coaches
Top UK Express Driver
- Winner, Gold Award: Gavin Francis, Oxford Tube
- Finalist: Nicholas Mather, National Express
- Finalist: Peter Jones, Oxford Tube
- Finalist: Richard Pimm, Oxford Tube
Top UK Education Services Driver
- Highly Commended: Peter Oakley, GSAL Transport
Unsung Heroes sponsored by Backhouse Jones
- Winner, Gold Award: Joan Johnson, Johnsons Coaches
- Winner, Silver Award: Ben Ingram, R S Tyrers
Young Coach Industry Professional sponsored by CILT UK
- Winner, Gold Award: Richard Johnson, Whittles Coaches
- Winner, Silver Award: Daniel Almond, R S Tyrers
Award for Services to the Coach Industry
- Winner, Gold Award: Stuart Jones, Bus & Coach Buyer
Operating Awards
Top Express Operation
- Winner, Gold Award: Express City Connect, Stagecoach East Scotland
- Winner, Silver Award: Oxford Tube, Stagecoach in Oxfordshire
- Winner, Bronze Award: , Oxford Bus Company
Top Large Fleet Operator sponsored by Evobus
- Winner, Gold Award: The Kings Ferry
- Winner, Silver Award: Shearings Holidays
- Winner, Bronze Award: York Pullman Bus Company
- Finalist: National Express
Top Medium Fleet Operator sponsored by Volvo and Thomas Hardie Commercials
- Winner, Gold Award: Maynes Coaches
- Winner, Silver Award: Reays Coaches
- Winner, Bronze Award: Motts Travel / Crusader Holidays
- Finalist: Crosskeys Coaches
- Finalist: Tyrers Coaches
UK Coach Operator of the Year
- Winner, Gold Award: Maynes Coaches
- Winner, Silver Award: The Kings Ferry
- Winner, Bronze Award: Anthony's Travel
Top Small Fleet Operator sponsored by CBW with Group Travel World
- Winner, Gold Award: Anthony's Travel
- Winner, Silver Award: Carol Peters Travel
- Winner, Bronze Award: AW Eastons Coaches
- Specially Commended: BusyBus
- Finalist: Hythe and Waterside Coaches
Technical and Professional Awards
Coach Marketing Award sponsored by Bus & Coach Buyer
- Winner, Gold Award: It's Time To Enjoy.... With Shearings Holidays!, Shearings Holidays
- Winner, Silver Award: Express City Connect, Stagecoach East Scotland
- Winner, Bronze Award: Galloway and AKA Working in Partnership, Galloway Coach Travel and AKA
Coach Travel Programme sponsored by Bus and Coach Professional
- Winner, Gold Award: Shearings Holidays 2016 Travel Programme, Shearings Holidays
- Winner, Silver Award: Britain & Europe by Coach 2017, Crusader Holidays
- Winner, Bronze Award: Great Britain and Europe 2016 by Coach, Air and Sea, Epsom Coaches
- Finalist: Day Breaks and Holidays - Coach Traveller Magazine, Bayliss Executive Travel
- Finalist: Eastons 2017 Tour Programme, Eastons Holidays
- Finalist: Door to Door, Ellen Smith Tours
- Finalist: Quality Coach Holidays, Gardiners NMC
Innovation Award
- Winner, Gold Award: VUER infotainment, National Express
- Winner, Silver Award: Driver Walk-around Check App, Distinctive Systems
- Winner, Bronze Award: Fun in the Community, Carol Peters Travel
- Finalist: ITrust Reviews, Epsom Coaches
Making Coaches a Better Choice
- Winner, Gold Award: Gloucester Green Travel Shop, Waiting Lounge and Driver Rest Area, Oxford Bus Company
- Winner, Silver Award: , McArthurGlen Cheshire Oaks Designer Outlet
- Winner, Bronze Award: South West Falcon, Stagecoach South West
- Finalist: , Carnforth Station Heritage Centre
- Finalist: Express City Connect, Stagecoach East Scotland
Safety Innovation sponsored by ROSCO
- Winner, Gold Award: Driver Walk-around Check App, Distinctive Systems
- Winner, Silver Award: DriveCam, National Express
- Winner, Bronze Award: Safety As Standard, Anthony's Travel