Coaches are a people business and we rely on our customer-facing staff to provide excellent service to our customers and passengers.

Really good staff teams and individuals identify what their customers want and ensure they get it consistently day in and day out: the winner of this award really will go that extra mile to provide sparkle and added value in delighting their employer’s customers.

In this category, we are looking for outstanding work in customer-facing roles over a sustained period of time.

Gold Award Winner: Denise Fry – Woods Travel

Denise is a good example of why Woods Travel is such a well regarded operator. She is a consummate professional and written commendations from happy customers demonstrate that her dedication and attention to detail are greatly appreciated.

Denise is also valued and well-liked by colleagues for her flexible, meticulous and valuable contribution to the business.

Silver Award Winner: Lisa Popely  – Jay & Kay Coach Tours

Lisa is the type of person that an employer dreams of recruiting. She is dedicated and conscientious, with the ability to build solid working relationships with colleagues and customers alike. Since joining Jay & Kay in 2006 she has made a considerable contribution to the business. The judges were happy to recognise her commitment and excellent customer service.

Who could be nominated

This Award was open to all people employed in the provision of customer-facing services in coach companies and associated functions, including but not limited to:

• Telephone sales and enquiry offices
• Courier services and tour guiding
• Travel shops
• Customer service and operational staff at terminal facilities.

Nominees should have been employed in the function for a continuous period of not less than twelve months at 30 September 2013.

… and by whom?

We welcomed nominations from all eligible organisations, both of their own employees and of outstanding staff with whom they work in partnership or as stakeholders. Self-nomination is NOT appropriate for this category.