This category recognises young managers involved in coaching and coach tourism who can demonstrate a proven record of commitment and success.

Results 2019

Winner, Gold Award: National Express

Paula Russell

Paula Russell joined National Express as a Customer Service Adviser in September 2015. Since then, she has successfully taken over the reigns as Coach Station Manager for both Bristol and Cardiff, with responsibility for a team of 14 across the two locations. Paula has ensured the smooth operation of National Express services at both sites, while positively leading her teams to deliver an excellent customer experience for all passengers. Paula is always willing to go over and above her daily duties and what is expected of her to get the best out of her team and ensure National Express delivers every time.

While expressing disappointment that there were not more entries for what is usually a hotly contested category, the judges considered this to be a standout entry from National Express and had no hesitation in awarding the gold to Paula who has shown that she is very worthy of this accolade.

Who could be nominated?

People aged 30 or less on 30 September 2018, who exercise management responsibility in:

• the provision of coach services including charter, tours, contracts or scheduled services
• services sold mainly or solely to coach operators.

To be eligible, nominees must:

• lead an organisation or major business unit in a professional capacity
• own and operate their own business employing more than five people
• have worked in their current capacity for a continuous period of twelve months ended 30 September 2015.

and by whom?

We welcomed nominations from all eligible organisations, both of their own employees and of outstanding young managers with whom they work in partnership or as stakeholders. Self-nomination is NOT appropriate for this category. 

Criteria and Entry Requirements

The judges reached their decision on the quality of the written submissions made by the nominating organisation. 

Nominating organisations must be able to demonstrate that the nominees have shown excellence in management and leadership and that this has been recognised by them. Nominations must be able to demonstrate that the nominee has:

• An ability to manage complex tasks, people, processes and the environment in which their organisation operates
• Effective communication skills with both staff and stakeholders
• A commitment to mentoring or other leadership activities
• Demonstrable ability to perform to a budget.