Best Service Provider - Tour Wholesaler
This award is designed to recognise and reward providers of services such as meals, sea crossings, event tickets and accommodation. We were looking for those suppliers who have made outstanding efforts to accommodate, attract, and welcome coaches, their drivers and their passengers.
This year, the award was divided into four categories, covering:
- Hotels and Catering
- Theatre and Venue Ticketing
- Tour Wholesaling
- Sea Transport/Water Crossing
This page covers the first of these, looking at Tour Wholesaling
Winner: Albatross Travel Group
The Albatross Travel Group is a trade only wholesale travel organisation, promoting its tours exclusively to the travel industry. The company specialises in group travel and all their packages are aimed at that market.
Based, in Kent, the company was first established in 1985 and now handles the leisure travel arrangements for well over 3,000 groups a year.
Runners Up: Norman Allen Group Travel
Highly Commended: Greatdays Travel Group
Who could be nominated?
This category was open to:
- tour wholesaling companies offering products for coach operators
… and by whom
Coach operators were asked to nominate providers of services they have admired during the last 12 months.
They were asked to explain why they think the nominated service provider deserves this award – this will cover such matters as:
- the ease of booking
- the flexibility and quality of customer service during the enquiry and booking stages
- the welcome provided on the ground to
- the coach
- the passengers
- the driver