Industry Support Solution of the Year
This category is design to recognise and reward excellence and high standards in the delivery of essential support services to coach operators. It focuses on products or suppliers which help operators to be:
- more efficient
- more environmentally friendly
- more customer-focused
- more reliable
Winners: Gauntlet Risk Management, for risk management services
Gauntlet supplies an array of services to the operator, from insurance to Health & Safety Consultancy, Driver CPC training, First Aid Training, Claims Investigation & Analysis; HR Consultancy and Risk Management to Finance Sourcing for vehicles and property. Gauntlet has a network of proffered suppliers including accountants, solicitors, vehicle tracking systems, CCTV and Breakdown Assistance.
The judges were interested to note that, as part of Gauntlet's risk management programme they are speaking to clients on a regular basis about fuel strategies and how by using driver training and vehicle telematics they can encourage safer and more economical driving. This all-round approach won the company the top prize, after having been runners up prize for two years in a row.
Highly Commended: Towergate Chapman Stevens
Who could be nominated?
Any individual, business or organisation, not themselves the holder of an operator’s license, providing services or products to coach operators.
… and by whom?
Readers of Coach and Bus Week were asked to nominate suppliers whom they believe qualify for this category, and to give their reasons for the nomination.
Criteria and Entry Requirements
A successful nomination for this award needs to demonstrate that the supply of a product or a service achieves one or more of the following:
- improves the image of the coach
- stimulates interest in, or desire for, coach services
- improves the efficiency of the industry
- reduces the environmental impact of the industry
This award will be made for an product or service which, in the opinion of the judges, most contributes to the improvement of the coach product.